FAQs

Getting Around the Site

Use the Icons

We recommend you go to the Resources page and download the Getting Started Guide. In this guide, you’ll learn what the various icons mean at the top of your profile and how to navigate the site.

Once you’ve downloaded the guide, you’ll see that the next step is to add the following items to your profile:

 

• Any additional information about yourself, including links to any social websites you want known. You can also attach documents such as resume or bio, written recommendations you’ve received, copies of certificates, licenses, diplomas, courses or programs you’ve completed, or anything else that you believe would help others get to know you better.
• Your videos, each up to 90 seconds in length. You can add up to two videos that will be visible to everyone who views your profile. The first is your introduction video, and the second is an optional, but recommended bonus video.

 

To contact us for tech support, scroll to the bottom of the website and under Company, click Contact Us. Responses to inquiries made to us through our Contact Us page are typically responded to within 1 business day whenever possible.

If you're having trouble uploading your video to your profile, please try the troubleshooting tips listed below.

• Be sure you're using the most updated browser version. (Note: The most popular browsers are Chrome and Edge, and our site is optimised for those browsers.)


• Make sure your video is 90 seconds or less in length because longer videos can tend to be too large for the platform to upload.


• Typically, videos are uploaded within 1 to 3 minutes. If your upload is taking longer than anticipated, it might be due to internet speed or file size.


• The site will accept the following video formats (file extensions), which are mp4, mov, and webm. If you're not using one of these, you might need to convert the format. There are a few free online tools to allow you to do this.


• You might also find it helpful to clear the cache in your internet browser and refresh the page. To clear your browser cache, simply navigate to your browser's settings, find the 'Clear Browsing Data' or 'Clear Cache' option, select the data you want to remove (like cookies, cached images, and browsing history), and then confirm the action.

If you've tried the tips listed above and are still having trouble uploading your video, please reach out to us through our Contact Us page. You can also use the blue Feedback tab to the right of the screen.

Other members can contact you directly through the site. Your phone number is visible to anyone viewing your profile publicly, but you can hide your phone number if you wish. To hide your phone number, simply click the white Profile Visibility Button (binoculars icon), which will take you to the Profile Visibility page where you can uncheck the phone number option. To avoid spam bots, we do not display your email address. The only way others can see your email is if you choose to provide this information through additional documents that you may attach to your profile, and you're welcome to do this. Instead, people can contact you directly through the website by clicking the contact button on your profile located on the left side of the screen beneath your name, picture, and availability information. When someone clicks the contact button on your profile, they can send you an email through the website, and this contact outreach goes to your inbox email. When you receive an email, you can respond to the person directly from your email. Note: you can also uncheck the contact button on your profile if you do not want people to contact you via email, but we highly recommend you keep the contact button clicked as visible. Afterall, you want to hear from future business opportunities.

Yes, you can replace your videos with new ones whenever you'd like and as many times as you'd like. While logged into your profile, simply click the edit icon above the video that you want to replace. You can record or upload a new video any time. You can also replace a video that you've previously uploaded or recorded within the site and make it visible by using the switch icon, noting that only up to two videos will display at a time. You can also download any of your videos from the site if you'd like to use them elsewhere.

Of course, simply click the Settings icon button (gear icon) at the top of your profile. Click Account Management. Click the Delete Account button. Please note that you will lose all videos, and any information that's been uploaded for you.